Frequently Asked Questions

Your guide to shopping the latest in digital and film photography.

What is the standard shipping time for camera equipment?

We offer expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

Do all cameras come with a manufacturer warranty?

Yes, all new digital cameras and lenses sold on DigiFilm include a full 1-year manufacturer warranty. Refurbished items include a 90-day DigiFilm certified guarantee.

What is your return policy for opened electronics?

You can return items within 30 days of delivery. Please note that opened electronic items may be subject to a 15% restocking fee if they are not defective.

How do I track my order once it has shipped?

Once your order is processed, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.

Do you offer technical support for setting up my new gear?

Absolutely. Our team of photography experts is available via live chat and email to help you with initial setup, firmware updates, and troubleshooting.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm.